Returns

Return & Refund Policy

Last Updated: July 22, 2026

At Noventra, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, manuals, and any promotional items that came with the product.

  • Be accompanied by proof of purchase (such as your order confirmation or receipt).

2. Non-Returnable Items

The following items cannot be returned unless they are faulty or required by applicable law:

  • Gift cards

  • Downloadable or digital products

  • Personalized or custom-made items

  • Products marked as final sale

  • Items that have been used, damaged, or altered by the customer

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

If your claim is approved, we will provide a replacement, refund, or another appropriate solution.

4. Return Process

To initiate a return, please contact our customer support team through the contact information provided on our website.

If your return is approved, you will receive instructions on how and where to send your item.

Items returned without prior authorization may not be accepted.

5. Return Shipping

Unless the return is due to our error (such as receiving a defective or incorrect item), customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless required by law or the return is due to our error.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us before returning your item.

8. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it must follow the return process outlined in this policy.

9. Contact Us

If you have any questions regarding this Return & Refund Policy or would like to request a return, please contact us using the contact information provided on our website.